Welcome to Miller Brothers Auto Repair Shop and Collision Center, Corryton, TN!

Miller Brothers Auto Repair and Collision Center-New Logo

7123 Tazewell Pike

Corryton, TN 37721



(865) 689-5072

FAX: (865) 689-7765



Key Questions for Auto Body Repair Shops

Mar 12, 2024 | auto repair shop

Auto Body Repair Shops

Auto Body Repair ShopsFollowing a vehicular mishap, selecting the right auto body repair facility becomes paramount. But with a plethora of options available, navigating through the selection process can prove daunting. To streamline your decision-making process, we’ve meticulously crafted a comprehensive list of essential questions to pose when assessing potential auto body repair shops.

Currently there is NO wait time at Miller Brothers to get the process started after an accident. Many shops in the Knoxville area are experiencing up to a three month wait time. 

Assessing Auto Body Repair Shops

1. Written Estimate: Do I Receive One?

First of all, determine whether the auto body repair shop in Knoxville TN provides a detailed, written estimate. It serves as a crucial reference point throughout the repair journey. Any alterations to the initial estimate should be documented for transparency.

2. Warranty Coverage: What’s Offered?

Next, understand the warranty policy. Seek clarity on the coverage extent, duration, and whether it’s inclusive or optional. Request comprehensive details to ensure you’re well-informed about the warranty terms.

3. Certifications: What Credentials Do You Hold?

Then, evaluate the shop’s expertise and commitment to excellence. Therefore, you must inquire about their certifications. Look for industry accolades such as I-CAR Gold Class, S/P2, AAA-approved, ASE, and BASF, indicative of their proficiency.

4. Rental Cars or Loaner Vehicles: Do You Provide Them?

Clarify whether the auto repair shop in Knoxville TN offers rental cars or loaner vehicles and gain a clear understanding of the terms and conditions. Assess whether these services align with your insurance coverage.

auto repair5. Insurance Claims Handling: How Do You Manage It?

Ask about the shop’s protocol for handling insurance claims. Determine if they communicate with insurance providers to expedite the claims process.

6. Repair Timeline: How Long Will It Take?

While auto repair timelines may change, ask for a fixed timeframe for finishing the job. Ensure the shop commits to transparent communication and promptly notifies you of any alterations to the projected timeline.

7. Update Mechanism: How Will I Stay Informed?

Establish preferred communication channels for receiving updates throughout the repair process. Whether via phone, text, or email, prioritize effective communication to stay abreast of progress.

8. Vehicle Make and Model Experience: Are You Familiar?

Validate the shop’s understanding with your vehicle’s make and model to ensure expertise in handling repairs and sourcing the needed parts efficiently.

9. Paint Color Matching: Can You Achieve It?

Inquire about the shop’s paint color matching techniques and tools to ensure a flawless finish that seamlessly blends with your vehicle’s original color.

10. Technological Proficiency: How Do You Stay Updated?

Assess the shop’s commitment to staying up-to-date of technological advancements in auto repair. Opt for establishments that invest in ongoing training and cutting-edge equipment.

11. Payment Policy: What Are the Terms?

Discuss payment options upfront and determine whether the shop works directly with your insurance provider. Clarify any payment-related questions to avoid confusion.

12. Vehicle Protection: How Is It Ensured?

Understand the shop’s measures for keeping your vehicle safe during the repair process. You must ensure the car’s security to reduce risks.

13. Post-Repair Procedures: What Happens Next?

Find out about the shop’s post-repair protocols, including vehicle wash and quality assurance checks. Make sureyour vehicle receives the proper attention before it’s returned to you.

If you’re seeking a reputable auto body repair shop committed to delivering unparalleled service and quality craftsmanship, don’t hesitate to reach out to Miller Brothers Transmission Auto Repair and Body Shop.

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Miller Brothers Transmission Auto Repair and Body Shop
7123 Tazewell Pike
Corryton, TN 37721
(865) 689-5072

Serving Knoxville, TN and Knox County

Service areas include: All of Knox CountyCorrytonFountain CityHalls CrossroadsPowell and Knoxville

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Monday-Friday 8:00am – 5:30pm

Saturday 8:00am – 12:30pm


Phone: (865) 689-5072

Email: millerbrothers06@comcast.net

Miller Brothers Auto Repair
7123 Tazewell Pike
Corryton, TN 37721