Car accidents can be overwhelming, but having a trusted team like Miller Brothers Auto Repair and Collision Center by your side can make the repair process smoother and less stressful. Whether you’re navigating insurance, getting estimates, or ensuring quality repairs, this guide walks you through each step of the process.
What to Do Right After an Accident
1. Prioritize Safety
Your safety and the safety of others comes first. Once everyone is secure, document the scene, exchange insurance information, and contact the authorities if necessary. These actions are crucial for filing a claim and starting the repair process.
2. Contact Miller Brothers
As soon as you’re safe, reach out to Miller Brothers Auto Repair and Collision Center. We can help assess the damage, tow your vehicle if needed, and begin the repair process right away.
Choosing the Right Repair Shop
When it comes to collision repairs, not all shops are equal. Look for:
- Certified technicians
- Positive reviews and customer testimonials
- A commitment to using OEM or high-quality parts
At Miller Brothers, our certified technicians and state-of-the-art equipment ensure that every repair meets the highest standards of safety and performance.
Understanding Your Insurance Coverage
Before repairs begin, review your insurance policy. Understand:
- Your deductible
- Coverage limits
- Whether your policy includes rental car reimbursement
Once your claim is filed, we’ll work directly with your insurance company to streamline approvals and minimize delays.
Estimating and Approving Repair Costs
Getting an Honest Estimate
We provide detailed, computerized estimates that break down labor, parts, and repair timelines. You’re welcome to get a second opinion, but we aim for full transparency from the start.
Dealing with the Insurance Company
We’ll help you communicate with your adjuster and ensure that the necessary repairs are approved. If additional damage is discovered during the process, we’ll handle supplemental approvals promptly.
Ensuring Repair Quality
Inspect Before You Drive Away
Before returning your car to you, we conduct a thorough quality check. When you come to pick it up, take your time inspecting the work and ask us any questions you may have.
Understand Post-Repair Value
Depending on the severity of the damage, your car’s resale value may be affected. Ask us about diminished value claims and how we help maintain your vehicle’s long-term condition.
What If Something Goes Wrong After the Repair?
We stand by our work. If anything doesn’t seem right after the repair, bring your car back to Miller Brothers. Our work is backed by a warranty, and we’re committed to making things right.
Pro Tips for a Smooth Repair Process
- File your insurance claim accurately. Provide all required documents and photos up front.
- Stay in touch. Respond quickly to your adjuster and the repair shop to avoid delays.
- Know your rights. You can choose any licensed repair shop—even if your insurer suggests otherwise.
Frequently Asked Questions
How long will repairs take?
It depends on the damage and part availability. We’ll give you a realistic timeline during your estimate and keep you updated throughout the process. We can usually get your car in the same day – no waiting. We service the KnoxvilleTN area and are conveniently located.
What if repair costs exceed my coverage?
We’ll work with your insurer to find solutions, but in some cases, you may be responsible for costs beyond your policy limits. We’re happy to discuss your options.
Can I choose Miller Brothers even if my insurer recommends someone else?
Yes! Tennessee law gives you the right to choose your repair shop. We’ll work with all major insurance providers (including Geico), regardless of their “preferred” network.
Trust Miller Brothers Auto Repair and Collision Center
At Miller Brothers Auto Repair and Collision Center, we understand how stressful accidents can be. Our mission is to provide high-quality repairs, honest communication, and exceptional customer service every step of the way.
Contact us today to schedule your repair or request an estimate. We’re here to get you safely back on the road.
Miller Brothers Auto Repair and Collision Center
7123 Tazewell Pike
Corryton, TN 37721
(865) 689-5072
https://www.millerbrosautorepair.com/
Serving Knoxville, TN and Knox County
Service areas include: All of Knox County, Corryton, Fountain City, Halls Crossroads, Powell and Knoxville
