Welcome to Miller Brothers Auto Repair Shop and Collision Center, Corryton, TN!

Miller Brothers Auto Repair and Collision Center-New Logo

7123 Tazewell Pike

Corryton, TN 37721



(865) 689-5072

FAX: (865) 689-7765



Choosing Your Own Auto Repair Shop After a Crash

Jul 10, 2024 | auto repair shop

auto repair

auto repair After an auto accident, the insurance company (yours or the other driver’s) will cover the cost of repairs. They often provide a list of ‘preferred’ repair shops. So, many wonder, “Do I have to use a shop from this list?” The good news is, no, you can choose any auto repair shop you prefer. Moreover, even if your chosen shop isn’t on the insurer’s list, they must still pay for the repairs.

Why Choose Your Own Auto Repair Shop?

Insurance companies aim to save money. When it comes to vehicle repairs, they might prioritize cost over quality. So, their ‘preferred’ shops might agree to use cheaper methods to maintain their relationship with the insurer. They may use refurbished or used parts and might rush the repair process, which can compromise safety. Additionally, these practices can result in a vehicle that isn’t as safe or reliable after repairs.

Benefits of Using Insurer’s Preferred Auto Repair Shop

Choosing an auto repair shop in Knoxville TN outside the insurer’s network can lead to disagreements on repair costs. While the insurer must work with your chosen shop, they often dispute the repair costs. So, preferred shops have agreements with insurers about cost and time estimates, which can streamline the repair process. Moreover, this means the insurer might only pay up to their estimate if there is a disagreement on repair costs.

Key Considerations When Choosing a Collision Center

Check Reviews and Recommendations

Ensure the auto shop in Knoxville TN has good reviews from multiple sources like Yelp, Google, Carwise, and the Better Business Bureau. Ask for recommendations from friends or family.

collision repairWarranty on Repairs

Most reputable shops offer a lifetime warranty on repairs. If repairs at a preferred shop are done incorrectly, the insurance company must pay to fix them. So, choosing a shop with a good warranty can save future headaches.

Use of OEM Parts

Ask if the shop uses OEM (original equipment manufacturer) parts, aftermarket parts, or reconditioned parts. While OEM parts are genuine and reliable, aftermarket and reconditioned parts are cheaper but might not be as trustworthy.

Following Manufacturer Guidelines

Ensure the repair shop follows the manufacturer’s guidelines for repairs. Some shops take shortcuts to save time and money, which can lead to less safe and effective repairs.

Understanding Repair Estimates

When choosing a repair shop, it’s important to understand the repair estimates provided. Sometimes the repair shop’s estimate might be higher than the insurance company’s estimate. So, it’s crucial to ask for a detailed breakdown of the costs. Moreover, understanding what each charge covers can help you negotiate better and ensure you are not overpaying. Ask if there are any potential additional costs that might arise during the repair process.

Communicating with Your Insurer

Effective communication with your insurance company is key when choosing an independent repair shop. And inform your insurer of your decision and provide them with all necessary documentation from your chosen shop. So, this helps in avoiding any delays in the approval process. Moreover, keep a record of all communications and agreements with the insurer and the repair shop. Being proactive and transparent can ensure smoother processing of your claims and quicker repairs.

After an auto accident, you have the right to choose your own repair shop like Miller Brothers Transmission Auto Repair and Body Shop. Understanding the benefits and potential downsides of both preferred and independent shops can help you make an informed decision. Consider reviews, warranties, parts used, and repair practices when selecting a collision center.

Ready to get your car repaired after a crash? Choose Miller Brothers Transmission Auto Repair and Body Shop to meet your needs and ensure your vehicle is safe and reliable. Then, get your car back on the road with confidence!

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Miller Brothers Transmission Auto Repair and Body Shop
7123 Tazewell Pike
Corryton, TN 37721
(865) 689-5072

Serving Knoxville, TN and Knox County

Service areas include: All of Knox CountyCorrytonFountain CityHalls CrossroadsPowell and Knoxville

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Monday-Friday 8:00am – 5:30pm

Saturday 8:00am – 12:30pm


Phone: (865) 689-5072

Email: millerbrothers06@comcast.net

Miller Brothers Auto Repair
7123 Tazewell Pike
Corryton, TN 37721